Refund policy

Returns

We want you to be happy with your Grundig product. If you change your mind, you may return an item within 14 days of delivery, provided that:

• The product is unused and in its original, undamaged packaging

• All accessories, manuals and gifts are included

• You provide the original invoice or order number

Return delivery costs are paid by the customer, and the original delivery fee is non-refundable.

Non-returnable items

For hygiene reasons, personal care products cannot be returned once opened or used, unless they are defective. This includes shavers, clippers and trimmers, hair dryers, straighteners, curling irons and hot air brushes.

Defective or damaged items

If your product arrives damaged or does not work, contact us within 48 hours of delivery with your order number and a photo of the item. We will collect it at no cost to you and send a replacement, or issue a full refund if a replacement is not available.

How to request a return

Call us on +961 5 452 332 or email support@boulosfreres.com with your order number and reason for return. We will arrange collection by our delivery partner. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect the returned item, we will process your refund within 7 business days. As we accept cash on delivery, refunds are made by cash via our courier, bank transfer, or store credit, according to your preference.